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If you paid the replacement card fee online but did not complete your enrollment at an IDNYC Enrollment Center, you may be eligible for a refund.
You must submit your request within 60 days of the online payment.
You can check your application status by using the Online Portal.
If you do not have your card, you will need to apply for a replacement for a lost or stolen card.The IDNYC program does not copy, scan, or in any other way keep any of the documents used to provde your identity and residency.To learn more about how the City will protect your information, please visit our Privacy and Confidentiality page.If you cannot afford to pay the .00 fee, you can fill out a Hardship Waiver, which is only available at Department of Finance enrollment centers.If you have a question about an online payment, please contact us online.
For more information please refer to FAQ Number 24.