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It also marked the travel agency’s progress in its one and a half year Customer Centric Initiative (CCI) journey.
Singapore Service Class (S-Class) is the certification for the business excellence niche standard for service.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2017 and 9 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2017 for demonstrating professionalism and excellence in staff and services towards consumers and partners.
With over 50 years' worth of happy customers, no one comes close to Chan Brothers for perfecting the holiday experience.
Holidays are just better with people you know and you are in great company with Chan Brothers who knows the world like no other. Every day is gonna be holiday." and our vision is "To be a world-class travel icon that delivers magical experiences." Valued employees are the lifeblood of any business and especially so in the travel industry.
With carefully curated programmes moulded to perfection by the tens of thousands of Singaporeans who choose to travel with travel agency every year, Chan Brothers Travel Japan itineraries charm with the guarantee of authenticity of meals, one-of-a-kind immersions, well-located or specialty accommodation and quality hot spring experiences.
Nothing screams personalisation more than the diverse range of programmes featuring bed and breakfasts, home stays, city breaks, heritage voyages, hot spring retreats, rail holidays, resort getaways, self-drive journeys, shopping sprees, ski vacations and more.
We launched Chan Brothers Japan Travel Centre, offering travellers the convenience of a one-stop shop to check out top destinations in the land of the rising sun from Japan travel specialists.
Chan Brothers Travel was successfully awarded the Singapore Service Class Certification by SPRING Singapore on 27 August 2015.
The Singapore Service Class certification was a testimony of our commitment to attain service excellence in all aspects of customer service.
The award is a public acknowledgment of the best brands and products in Singapore and the region.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2013 and 5 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We were also the first to set up a sophisticated online travel infrastructure and a call centre as part of our continuous efforts to offer seamless travel experiences from the first touch point to utilisation of service.